We aim to provide a high standard of care, and we take concerns and complaints seriously.
In the first instance, please raise any concern with your care coordinator or contact our Aberdeen or Alford office directly — many issues can be resolved quickly this way.
If you'd prefer to raise a formal complaint, or a concern hasn't been resolved informally, please put this in writing to us using the details on our Contact page. We will acknowledge your complaint and investigate it fairly and promptly.
If you remain unhappy with our response, you can contact the Care Inspectorate, which regulates our service.