We are registered with and inspected by the Care Inspectorate against national health and social care standards.
Staff undertaking regulated care work are subject to the appropriate SSSC registration requirements for their role.
Staff undertaking regulated care work are subject to the appropriate PVG checks for their role, as part of our safer recruitment process.
New staff complete a structured induction, including supervised shadow shifts, before working unsupervised.
Ongoing training with assessed competency, refreshed on a regular cycle.
Regular staff supervision and spot checks help us monitor the quality of visits.
Care plans and medication support are reviewed on a regular basis and adjusted as needs change.
We actively seek feedback from clients and families to guide improvement.
Clear reporting lines, safeguarding procedures and a robust complaints process underpin everything we do.
We arrange appropriate cover from within our trained team and aim to maintain continuity of your scheduled care wherever possible, letting you know of any changes in advance where we can.