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FAQs

Questions families ask us

It depends on the support needed. Contact us and we'll discuss timescales and arrange an assessment as promptly as we're able to.

Costs depend on the type and amount of support needed. We accept self-funded arrangements, local authority funded packages, and support delivered through Self-Directed Support where applicable.

We prioritise continuity and aim to keep a small, familiar team of carers with each client wherever possible.

Yes, staff supporting with medication are trained and assessed to do so as part of an agreed care plan.

Yes, alongside daytime visits we offer overnight cover and live-in care for those who need continuous support at home.

Yes, our staff receive dementia-awareness training and care plans are adapted as needs change over time.

Yes, we provide person-centred support for adults with a learning disability or autism, delivered by appropriately trained staff.

We arrange appropriate cover from within our trained team and aim to maintain continuity of your scheduled care wherever possible.

Staff undertaking regulated care work are subject to the appropriate PVG checks and SSSC registration requirements for their role, and complete a structured induction with ongoing mandatory training.

Yes, we are registered with and regulated by the Care Inspectorate.

We cover Aberdeen City and Aberdeenshire from our local offices in Aberdeen and Alford.

Contact us by phone or through our contact form and we'll arrange an assessment to talk through the right support.