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Privacy Policy

Draft for review: this page is a starting template. Please review and confirm the details below (particularly the data controller, retention periods, complaints timescales and any regulator-specific wording) before this page goes live — it should reflect Potters' actual policies and procedures, not just this general framework.

Potters Independent Living Ltd ("we", "us") is committed to protecting your privacy. This policy explains what personal information we collect, why, and how it is used.

What we collect

Contact details you provide through our website forms, enquiries made by phone or email, and — where you become a client — information needed to plan and deliver your care.

How we use it

To respond to enquiries, arrange assessments and deliver care services, and to meet our regulatory obligations as a Care Inspectorate registered provider.

Sharing information

We do not sell personal information. We may share relevant information with health and social care professionals involved in your care, and with regulators where required.

Your rights

You can ask to see, correct or delete the personal information we hold about you. Contact us using the details on our Contact page.