Terms & Conditions | Potters Independent Living

Draft for review: this page is a starting template. Please review and confirm the details below (particularly the data controller, retention periods, complaints timescales and any regulator-specific wording) before this page goes live — it should reflect Potters' actual policies and procedures, not just this general framework.

These terms outline the basis on which Potters Independent Living Ltd provides care and support services.

Care agreements

Care is provided under an individual care agreement, agreed with the client (or their representative) before care begins, setting out the service, schedule and charges.

Changes and cancellations

Details of how to make changes to a care package, and any notice required, are set out in your individual care agreement.

Website use

This website is provided for general information. While we take care to keep it accurate, details of services and availability should be confirmed directly with us.